IT demands employee submit a separate ticket to get access to each folder they need, leading employee to submit hundreds of tickets within an hour until they give in: ‘Stop winding up IT’

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
Nov 27, 2025 9:00 AM EST

IT people–can't live with them, can't live without them. They have so much power in their hand, they make sure we know it, but they are always there when we need them. They deal with a lot of, let's call them… technically challenged people, and they do it with a smile on their face. 

But that doesn't mean they can't also make your job unnecessarily complicated as well.

In most companies, when you need something from IT, you must submit a ticket, and they will take care of your request when they can. Will they do it as fast as possible, or in the most efficient way? In the case of the employee in the story below, the answer is absolutely… not.

This employee needed access to a folder containing a lot of information about a product of the company, so they sent a ticket to IT to gain access. IT, however, claimed that the employee must file a different ticket for every subfolder within, which ended up amounting to hundreds of tickets.

Wanted to do right by the hardworking people of IT, this employee complied, and within an hour, flooded the IT department with tickets to access the data needed. It wasn't long before IT realized the flaw in their demands…

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  • Cheezburger Image 10580071680
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    Image is representative only and does not depict the actual subjects of the story.

  • I work for a power- electronics tech company, the company has been in operation for about 40 years and within the last decade got brought out by an American based global conglomorate, and with them, they brought the local IT support team into their global helpdesk...
    via Colonel_Khazlik
  • What is my job, within this vast international machine? I fix unit's that the customer breaks.
    via Colonel_Khazlik
  • They could be returned 2 months into warranty, or relics that haven't been looked at for 20 years and have been run into the ground by non-stop running.
    via Colonel_Khazlik
  • It was due to one of these abused legacy units that I needed to fix that led me to engage IT in mortal combat - IT help desk edition.
    via Colonel_Khazlik
  • I needed data sheets, circuit diagrams and test procedure documents, considering it was a out of production, barely supported, legacy unit made during a time where design schematics were created using pencil and rulers...
    via Colonel_Khazlik
  • So not exactly sensitive. corporate intellectual property. Anyway, I liase with some of the veteran who were here since before Fred Flintstone was hammering out designs, and they point me at a legacy data store that got collected and stored within the terabytes of documentation within the companys servers - and ofcourse, I do not have access.
    via Colonel_Khazlik
  • company/product/test/VCRM/ - Something like that. I put in an access request with IT, and after a week, I get a response stating that after consulting with the Global Head of IT, they had approved access to company/product/test/VCRM/XR\_Series/ Well, that's great, it's not the product I had infront of me, additionally, they had only given me access to that root directory, and not all of the sub-directories within...
    via Colonel_Khazlik
  • Syntax help Variables short int float 1.3 double x 33. bytex - char x boolean tr Loops 1. If Else When ever you want to perform w if(conditional-expressi code } else ( code BBBBB
    via lechatnoir

    Image is representative only and does not depict the actual subjects of the story.

  • So really, I had gained access to a nothing except some folder names. I had already been delayed a week, so I fire back with as little sarcasm as I could muster, something along the lines of "Ok, thanks a bunch!
    via Colonel_Khazlik
  • But I'll need access to the entire directory, and all sub-directories within each product series" They reply "Unfortunately you'll need to submit individual tickets for each drive location due to IT Policy and data-protection initiatives." Well...
    via Colonel_Khazlik
  • Alright then. You get what you ask for. After quickly confirming what they're asking, I start firing off tickets as fast as the shiety IT web client can process them, copy+pasting the same ticket the only change being the file paths, firstly for each sub-directory within the XR\ Series (about 12 sub- directories) and then assuming the file paths are the same for the rest of the product ranges, I also start requesting access for each product range and each sub directory.
    via Colonel_Khazlik
  • Ofcourse I decided to close my outlook, since every raised ticket would shoot two emails at me with "Ticket Raised" and "Ticket Assigned"...
    via Colonel_Khazlik
  • Also because I thought it would be funny if they couldn't get hold of me. My manager comes to talk to me saying it's time to stop winding up IT.
    via Colonel_Khazlik
  • They called him, apparently having so many open tickets would destroy all their metrics and KPIs.
    via Colonel_Khazlik
  • It turns out, I was mis-informed by the IT Rep, and only one ticket would be required.
    via Colonel_Khazlik
  • Hazah. Only took about an hour of data-entry to upset IT enough into giving in. Maybe not as funny if you weren't there, but thought I'd share.
    via Colonel_Khazlik
  • TLDR: IT wanted a seperate IT ticket for each sub- directory within a folder format of about a hundered entities.
    via Colonel_Khazlik
  • comply - maliciously.
    via Colonel_Khazlik
  • bartonkj As always, be careful what you ask for.
    via bartonkj
  • WatashiwaNobody Desu "apparently having so many open tickets would destroy all their metrics and KPIs." Oh, no. Oh well.
    via WatashiwaNobodyDesu
  • Coder Joe1 IT doesn't accept wildcard characters until they encounter a wildcard character willing to ticket them into submission.
    via CoderJoe1
  • StoicJim "My manager comes to talk to me saying it's time to stop winding up IT." No
    via StoicJim
  • viperfan7 "My manager comes to talk to me saying it's time to stop winding up IT." You didn't wind them up, IT did this to themselves
    via viperfan7

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boss workplace-stories tech support employee manager job malicious compliance tales-from-the-workplace technology it overworked-employees workplace company funny
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