IT demands employee submit a separate ticket to get access to each folder they need, leading employee to submit hundreds of tickets within an hour until they give in: ‘Stop winding up IT’

IT people–can't live with them, can't live without them. They have so much power in their hand, they make sure we know it, but they are always there when we need them. They deal with a lot of, let's call them… technically challenged people, and they do it with a smile on their face. 

But that doesn't mean they can't also make your job unnecessarily complicated as well.

In most companies, when you need something from IT, you must submit a ticket, and they will take care of your request when they can. Will they do it as fast as possible, or in the most efficient way? In the case of the employee in the story below, the answer is absolutely… not.

This employee needed access to a folder containing a lot of information about a product of the company, so they sent a ticket to IT to gain access. IT, however, claimed that the employee must file a different ticket for every subfolder within, which ended up amounting to hundreds of tickets.

Wanted to do right by the hardworking people of IT, this employee complied, and within an hour, flooded the IT department with tickets to access the data needed. It wasn't long before IT realized the flaw in their demands…

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